Due to system enhancement of Chicago Mercantile Exchange (CME), the accuracy of execution reports and market data of CME may not be reliable temporarily. Order confirmation done through all online futures trading platform and mobile applications such as Web futures trading platform, SPTrader, SPTrader Pro and SPTrader Pro HD in respect of the products trading in CME/ CBOT/ COMEX /NYME will be delay.
In light of this, client should contact our 24 Hour dealing hotline (852) 2213 8333 to check your order(s) status, in particularly, you wish to change or cancel your order(s).
Meanwhile, should you have any difficulties in placing/ changing/ deleting order(s) /checking the order(s) status in all online futures trading platforms and mobile applications, please contact our 24 Hour Dealing Hotline immediately for further assistance.
We would like to draw your attention to the terms and conditions and risks associated with electronic trading specified on the Electronic Services section and Risk Disclosure Statement of Futures Account Terms and Conditions respectively. Referring to Futures Account Terms & Conditions includes but not limited to section 12.11 and Appendix 1- section 12&13, please be noted that Haitong International shall not be liable for any loss client or any other person may suffer as a result of using or attempting to use the Electronic Services; and client has to bear all resultant liabilities of applying electronic trading and services provided through electronic means.
Should you have any enquiries about the aforesaid, please call our Customer Service Hotline at (852) 3583 3388 (Hong Kong) or (86) 755 8266 3232 (Mainland).
For and on behalf of
Haitong International Futures Limited
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